We are sorry to hear that you are not completely satisfied with your recent purchase from Maha Chai. We understand that sometimes things don't go as planned, and we are here to assist you with the return process. Please carefully read and follow the instructions below to initiate a return:

Return Eligibility:

• Returns must be requested within 30 days of the original purchase date.
• To be eligible for a return, the item(s) must be in their original condition, unopened, and unused.
• Items that are personalized or customized are generally not eligible for returns unless they are damaged or defective.

Return Process:

To request a return, please follow these steps:

1. Log In: Log in to your Maha Chai account. If you placed your order as a guest, please contact our customer support team for assistance.
2. Order History: Go to your order history, where you will find a list of your recent orders.
3. Select Order: Click on the specific order containing the item(s) you wish to return.
4. Request Return: Locate the "Request Return" option and click on it.
5. Reason for Return: Please provide a brief explanation for your return request, including details if the item is damaged or defective.
6. Confirmation: After reviewing your request, our customer support team will provide you with further instructions regarding your return. This may include a return shipping label for your convenience.

Return Shipping:

• If your return is approved, you will be provided with a return shipping label or instructions on where to send the item(s).
• You are responsible for securely packaging and returning the item(s) in their original condition.
• Return shipping costs may be deducted from your refund unless the return is due to an error on our part or a damaged/defective item.

Refunds:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 10 business days from the date we receive your returned item(s) for the refund to be processed.

Contact Information:

If you encounter any issues while requesting a return or have any questions regarding our Return Policy, please don't hesitate to contact our customer support team:

Maha Chai Customer Support:

• Email: info@mahachai.com
• Phone: +91 9730445152

Thank you for choosing Maha Chai. We appreciate your business and hope to have the opportunity to serve you better in the future.