At Maha Chai, we understand that sometimes plans change, and you may need to cancel an order. We aim to provide a seamless shopping experience for our customers, including an easy and transparent cancellation process. Please review our Cancellation Policy below for all the details:

1. Order Cancellation Window:

You may cancel your order placed on the Maha Chai website within 24 hours of order placement. After this 24-hour window, your order may have already entered the processing or shipping stage, and cancellation may not be possible.

2. How to Cancel an Order:

To request an order cancellation, please follow these steps:

• Log In: Log in to your Maha Chai account. If you placed your order as a guest, please contact our customer support team for assistance.
• Order History: Go to your order history, where you will find a list of your recent orders.
• Select Order: Click on the specific order you wish to cancel.
• Cancel Order: Locate the "Cancel Order" option and click on it.
• Confirmation: A confirmation message will appear to confirm your cancellation request. Please review the details and confirm the cancellation.
• Cancellation Notification: You will receive an email confirming the cancellation of your order.

3. Cancellation Eligibility:

• Orders are eligible for cancellation within the 24-hour window from the time of order placement.
• Customized or personalized items may not be eligible for cancellation if production has already begun.

4. Refunds for Cancelled Orders:

Upon successful cancellation of your order within the specified time frame, you will receive a full refund to your original payment method. The refund process may take up to 5-7 business days to complete, depending on your payment provider's policies.

5. Contact Information:

If you encounter any issues while trying to cancel your order or have any questions regarding our Cancellation Policy, please don't hesitate to contact our customer support team:

Maha Chai Customer Support:

• Email: info@mahachai.com
• Phone: +91 9730445152

6. Policy Updates:

Maha Chai reserves the right to update or modify this Cancellation Policy at any time without prior notice. We encourage you to review this policy periodically for any changes.

We appreciate your trust in Maha Chai and strive to make your shopping experience as convenient as possible. If you have any further questions or concerns, please feel free to reach out to us.

Top of Form